The Short Answer
Yes, for many informational queries — AI Overviews now answer a growing share of questions directly on the results page, which means fewer clicks reach any website at all, including yours, for purely informational searches. But this isn't uniquely bad news for Ottawa firms specifically: it's reshaping search behavior everywhere, and the firms adapting fastest are turning it into an advantage rather than a loss.
What's Actually Changing
For a broad question like "what is the process for a workplace investigation," Google increasingly generates a direct AI Overview answer, satisfying the searcher without a click to any specific website. This genuinely reduces traffic for purely informational content that used to earn clicks just by ranking well.
But AI Overviews cite sources — and being the cited source inside an AI Overview, even without a click, builds brand recognition and can drive a client to search for your firm by name later. The strategy shift is toward being the cited authority rather than chasing the click for every informational query. See what makes a page citable for how to position for this.
The click isn't gone — it's moved. Being the name inside the AI Overview is worth more long-term than a click from a visitor who was never going to convert on a purely informational question anyway.
James Harmiden · Founder & CEO, Lexscale.ai
Where Clicks Still Convert Reliably
High-intent, specific queries — "personal injury lawyer Ottawa consultation" or "employment lawyer near Kanata" — still drive real clicks because the searcher's next step is contacting someone, not just getting information. This is exactly why a balanced content strategy still needs strong, specific service pages alongside informational content, rather than abandoning traditional SEO in favor of AI-citation content alone.
One Piece of a Larger Puzzle
Think of this as one piece of a larger puzzle for a Ottawa law firm. The adjacent pieces are How Do I Optimize My Google Business Profile for an Ottawa Law Firm?, How Do I Rank in the Google Maps 3-Pack as an Ottawa Lawyer?, How Important Are Client Reviews for Local SEO in Ottawa?, and What's the Difference Between Local SEO and National SEO for an Ottawa Law Firm? — and a bit further out, What Does a Technical SEO Audit for an Ottawa Law Firm Actually Check?, What Keywords Should an Ottawa Law Firm Target for SEO?, and How Often Should an Ottawa Law Firm Blog for SEO?. The Ottawa growth hub shows how all of it connects, with AI Website Design for Ottawa Law Firms and AI SEO for Ottawa Law Firms as the two services underneath.